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- Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond.
- The player had not responded to the latest advice, leading to the rejection of the complaint.
The player from Chile had won a prize of 18,750 pesos in the Spinomenal tournament but hadn’t received the money even after 6 days. The casino’s support had promised to look into the matter; however, the resolution was delayed. We had requested additional evidence from the player to better understand the situation. Despite extending the response time by 7 days, the player had failed to respond. Consequently, we were unable to investigate further and had to reject the complaint. Player struggles with casino’s verification request for a physical bank card.
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In general, we don’t recommend playing at casinos with a Very low Safety Index. The player from the US is struggling to get in touch with the casino’s support. The player from Chile had been trying to request a withdrawal for a week. The player from Spain was experiencing difficulties withdrawing her winnings due to ongoing verification. The player from Germany is dissatisfied with the casino’s RTP .
The best company’s online slots like Bonanza or White Rabbit do not impress with graphics. The developer introduced Megaways and the bonus purchase feature for the first time. Many of the manufacturer’s games were released back in the 90s before the advent of online casinos.
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We would be especially happy if the case were reopened, as 1bet seems to only respond to CasinoGuru. I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information. In addition, I would have the right to know what happens to the amount on the account and what the payment method is if I want to cancel my account. I will now mark the complaint as ‘resolved’ in our system. I’m in touch with 1Bet Casino Team, they have not received your email although I did. I have forwarded all your documents to the 1Bet Casino Team so this time they will receive them for sure.
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